Privacy Policy

1. Introduction

This Privacy Policy explains how zenquaristovexa.top Ltd ("we", "our", or "us") collects, uses, and protects your personal information when you use our online fitness membership platform and related services. We are committed to protecting your privacy and ensuring transparency about our data practices.

2. Data Controller Information

The data controller for your personal information is zenquaristovexa.top Ltd, a company registered in Cyprus with registration number HE739185. Our registered address is Stasikratous Street 112, Larnaca, 6063, Cyprus. For any privacy-related questions, please contact us at [email protected] or by phone at +357 24439587.

3. Data Collection

We collect various types of personal data to provide and improve our fitness membership services. The data we collect includes:

• Account Information: Name, email address, phone number, date of birth, and billing information when you register for our services
• Fitness Data: Workout preferences, fitness goals, health conditions, physical measurements, and progress tracking information
• Usage Data: Information about how you interact with our platform, including pages visited, features used, and time spent on the platform
• Device Information: IP address, browser type, device type, operating system, and unique device identifiers
• Communication Data: Records of your communications with our support team and feedback you provide
• Payment Information: Billing address and payment method details (payment card information is processed securely by our payment processors)

4. How We Use Your Information

We use your personal data for the following purposes, based on legitimate interests, contractual necessity, or your consent:

• Service Provision: To provide access to our fitness platform, create personalised workout plans, and deliver nutrition guidance
• Account Management: To manage your membership account, process payments, and provide customer support
• Personalisation: To customise your fitness experience based on your goals, preferences, and progress
• Communication: To send you important service updates, respond to your enquiries, and provide customer support
• Analytics and Improvement: To analyse platform usage, improve our services, and develop new features
• Marketing: With your consent, to send you promotional emails about our services and fitness-related content
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

5. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner. For detailed information about the cookies we use, please refer to our Cookie Policy.

6. Data Sharing and Disclosure

We do not sell your personal data to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our platform, processing payments, and providing customer support
• Legal Requirements: When required by law, court order, or to protect our rights and the safety of our users
• Business Transfers: In connection with any merger, acquisition, or sale of company assets
• Consent: When you have given explicit consent for specific sharing purposes

7. Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you
• Rectification: You can request correction of inaccurate or incomplete personal data
• Erasure: You can request deletion of your personal data in certain circumstances
• Restriction: You can request restriction of processing of your personal data
• Portability: You can request transfer of your personal data to another service provider
• Objection: You can object to processing of your personal data for certain purposes
• Withdraw Consent: You can withdraw consent for processing based on consent at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within one month of receipt.

8. Data Retention

We retain your personal data for as long as necessary to provide our services and fulfil the purposes outlined in this Privacy Policy. Generally, we retain account information for the duration of your membership and for up to 7 years after account closure for legal and business purposes. Fitness and usage data may be retained for up to 3 years to maintain service continuity and improve our platform. You can request earlier deletion of your data by contacting us, subject to legal requirements.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure server infrastructure, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

10. International Data Transfers

As we operate within the European Union, your personal data is primarily processed within the EU. If we transfer data outside the EU, we ensure appropriate safeguards are in place, such as adequacy decisions or standard contractual clauses approved by the European Commission.

11. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately so we can delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: [email protected]
• Phone: +357 24439587
• Address: zenquaristovexa.top Ltd, Stasikratous Street 112, Larnaca, 6063, Cyprus

14. Supervisory Authority

If you believe we have not handled your personal data in accordance with this Privacy Policy or applicable data protection laws, you have the right to lodge a complaint with the Cyprus Office of the Commissioner for Personal Data Protection or your local data protection authority.